Refund & Returns Policy

Last updated: 13 October 2026

Because skincare is a personal-care product, we cannot accept returns of opened or used jars for hygiene reasons. If anything is wrong with your order, we will make it right.

Damaged, wrong or missing items

Report the issue on WhatsApp (+91 87005 47722) within 48 hours of delivery.
Share your order number with clear photos and, if possible, an unboxing video of the parcel.
Once verified, we will send a free replacement or issue a full refund for the affected item.

Cancellations

You can cancel any order before it is dispatched by messaging us on WhatsApp.
Prepaid orders cancelled before dispatch are refunded in full.
Orders cannot be cancelled once shipped; for COD orders, please do not refuse the parcel without contacting us first.

Refund timelines

Approved refunds are processed within 5–7 working days to the original payment method or to your UPI ID. COD orders are refunded by UPI/bank transfer.

Advance / partial payments

Any advance paid for a COD order is adjusted against your order total. If an order is refused at delivery without a valid reason, the advance may be retained to cover two-way shipping costs.

Skin sensitivity

We recommend a patch test on your inner arm 24 hours before first use. If you experience irritation, stop use and consult a doctor. Results vary from person to person.

Contact us

Golden Care Beauty
161/12, Shop No. 03, Batla House, New Delhi – 110025
WhatsApp: +91 87005 47722
Email: goldencarefacecream@gmail.com